Support & assistance

We'll help you — also remotely.

To help you as fast as possible, we can securely take over your screen remotely. Our technician gives you a session code. Enter it below and sit back — we'll get to work.

Remote assistance

Secure screen takeover with your session code.

We only take over your screen after you enter the code and give permission. You stay in control at all times.

No code yet? Call us at +32 3 663 46 56 or email support@exon-ict-group.be. Download not starting automatically? Go to islonline.com/join and enter your code there.

Support line

+32 3 663 46 56

Office hours

Mon – Thu8:30 – 17:00
Friday8:30 – 16:00
Existing client with an SLA? Report your issue via the support line or mailbox and we'll follow it up within the agreed service terms. For urgent help, best use the session code above.
How it works

Remote assistance in three steps

Fast, secure and without installation hassle.

STEP 01

Contact us

Call or email the support line. Our technician looks at your request.

STEP 02

Receive your code

You receive a unique session code from the technician.

STEP 03

We solve it

Enter the code, give permission and we take over.

Not a client yet, but in need of better IT support?

Discover how our managed services prevent problems — with one fixed point of contact you know.